Refund policy

At Buji Aura, every product is handmade in small batches with intention, quality, and care. Because our items are personal-use skincare and cannot be resold once opened, all sales are final. We do not offer cash refunds. However, we do provide store credit in approved situations to support a fair and positive customer experience.


Eligibility for Store Credit

You may request store credit within 7 days of receiving your order if:

  • Your item arrived damaged, leaking, or defective
  • You received the wrong product
  • There is a quality or manufacturing issue
  • Your package was lost in transit (after official carrier investigation)

What You’ll Receive

Approved requests will receive store credit equal to the value of the item (shipping fees excluded).
Store credit will be issued as a digital gift card or code that can be used on any future order.


Non-Eligible Situations

Store credit will not be issued for:

  • Opened or used products without a clear defect
  • Dissatisfaction based on personal preference (scent, texture, results)
  • Incorrect shipping addresses provided by the customer
  • “Changed my mind” situations
  • Sale or promotional items
  • Digital products or services

For hygiene and safety reasons, skincare products cannot be returned.


How to Request Store Credit

Please email us at bujiauralifestyle@gmail.com with:

  • Your full name
  • Order number
  • Clear photos or videos of the issue
  • A short description of the concern

This helps us maintain quality control and support you as quickly as possible.


Processing Time

Once your request is reviewed and approved, store credit will be issued within 2–5 business days.


Shipping & Delivery Issues

If your order is marked delivered but you cannot locate it, please first check with the carrier and your local delivery services. If the carrier confirms a delivery error, we will issue store credit.

Buji Aura is not responsible for lost packages due to incorrect or incomplete addresses provided at checkout.


Policy Updates

Buji Aura reserves the right to update this policy at any time. All decisions are made carefully and fairly to honor both our customers and our small-batch process.